Services

SERVICES:

Moving spontaneously around the kitchen and finding the answer to your needs in every piece of equipment. Food Master Group seeks to provide the industry’s professionals with environments in which nothing is left to chance. That is why it has chosen to give its customers all-round services, with excellent designs and specifications from Food Master team. Customers can rely on constant after-sales support throughout the territory in Pakistan, which provide prompt advice, technical work and genuine spare parts.

WARRANTY:

We provide 6 months of parts warranty & 1 year service warranty to our customers.Hatimi Engineering Works offers lifetime technical support and spare parts supply for our products. Within the warranty period, no cost necessary for spare parts if approved by FMG, after the expiration of the warranty, FMG will also supply the spare parts with reasonable price and some professional guidance.

*Warranty does not include units that are subjected to misuse, neglect, abuse, improper maintenance, improper installation, unauthorized alteration, damages during transportation, power surges, poor supply voltage, chemical damages, water damage, flood or other risks.

ARE YOU FACING ANY PROBLEMS?

Don’t Worry! We always have the solution for your problems. Our trained staff is always ready to serve and satisfy you with the high standard of services in a very short time.

QUALITY TESTING:

In order to keep being conscientious to our customers as promise, Food Master’s QC strictly inspect each item before delivery. We aim to ensure all the goods are in good condition as well as qualified to meet our customer’s requirement.

Food Master’s inspection process as follows:

STAINLESS STEEL PRODUCTS:

• Dimension: Check if the dimension is same with customer’s request.
  Workmanship: Make sure there is no sharp corner or edge.
• Thickness: Use micro-ruler to check the thickness.
• Material: Use exclusive chemical liquid to test the materials in order to ensure the product is using right material (SS304)
• Cleaning: Make sure each item is clean before packing.
• Inspection for custom-made item: All the custom-made items will be checked more strictly.

Remarks: If there is any discrepancy occurred, we will be happy to make corrections or improvements ensuring those items meet our customer’s requirement.